1. Issued tickets cannot be refunded. Reimbursement will only take place for the cases and under the conditions mentioned in point number 2 below.

Tickets are valid exclusively for the dates indicated on them; therefore we would kindly ask you to accurately check them immediately after purchase. If they are not used, it is not possible to change them for another performance on another day.

2. In the case of bad weather the performance will never be cancelled before the expected time of commencement.

If the weather conditions do not permit the regular execution of the performance, the Fondazione Arena reserves the right to delay the start of the opera for up to 150 minutes after the foreseen starting time, before deciding and communicating a possible cancellation of the performance.

Tickets will be refunded according to the following conditions: if the performance is cancelled before it has begun. If the performance is interrupted after it has begun, any right to a refund of the ticket will be lost.

In order to obtain a refund, tickets have to be handed into the Main Ticket Office of the Fondazione Arena as soon as the performance is cancelled, (i.e. on the same evening) or on the following day. Otherwise tickets will be refunded if they are mailed within 10 days of the cancelled event to the Head Office of the Arena di Verona Foundation at the following address:

Fondazione Arena di Verona
Piazza Bra 28
37121 Verona
Italy

3. Duplicates of tickets can never be issued.

4. All prices listed in the programme are inclusive of relative taxes.

5. The Arena di Verona Foundation reserves the right to change dates, schedules and/or programmes in the event of technical problems or problems caused by forces majeures.

6. You are not allowed to stay in the Ticket Office except for the time strictly required to purchase or to collect the tickets.

7. Spectators must be in possession of a ticket or an admission card and must show it to the ushers on request; spectators must occupy their assigned seat and behave appropriately during the performances.

If, on request, the spectator is without a ticket, he/she will be obliged to pay the price for a new ticket.

8. Children under the age of 4 are not admitted to the performances in the Arena.

According to the Italian law 675/96 on privacy, the Arena di Verona Foundation guarantees the confidentiality of personal details which are communicated at the time of ticket purchase or when informative material is forwarded on request.

SERVICES

1. For any problems experienced or information required, please contact the ushers.

2. It is possible to rent cushions inside the amphitheatre.

3. Cloakrooms are not available.

4. Lost and found objects:
Any objects which are found should be handed over to the ushers. For lost objects, persons are requested to go, on performance days, to gate number 5 which is open until the end of the performance. At the end of the Arena Festival lost objects which have not been claimed will be handed into the Lost-property Office of the Town Hall (Ufficio Oggetti Smarriti del Comune di Verona).

5. During the evenings of the performances an Information Service is provided at gate number 5 from 7p.m.

RULES AND REGULATIONS INSIDE THE ARENA

1. Out of respect for the Roman monument the audience is asked to only occupy their assigned seat and to behave correctly during the performance.

2. Latecomers will not be admitted to the stalls and numbered seats on the steps during the performance. They must wait to be seated during the first interval.

3. The audience in the stalls and on the numbered seats on the steps are required to dress appropriately in the Arena.

4. Refreshment areas inside the Arena are available to the audience in the stalls and numbered seats only during the intervals.

5. Spectators are not allowed to enter the Arena with bottles, glass objects or any blunt instruments which could hurt oneself or others (knives, scissors etc.). For security reasons ushers are authorized to confiscate every kind of object prohibited inside the Arena.

6. It is forbidden to take photographs, with or without a flash. Sound or video recording of any type is prohibited.

Video cameras or any equipment for recording for the Internet or the cinema, or cameras even digital, or lasers are not allowed to be brought into or to be used in the amphitheatre. These items may be confiscated if found and could be kept for the duration of the performance.

7. Mobile telephones must be turned off before the performance starts.

8. Smoking is strictly prohibited inside the amphitheatre.

9. Animals are not admitted in the Arena.

BEARERS OF A PHYSICAL DISABILITY

Bearers of a physical disability should ask the ushers at Gate 4 to help them gain easier access to the amphitheatre.

Bearers of a physical disability who are unable to gain access to the stone steps may purchase a ticket for the unreserved stone step sector at a reduced rate. With this ticket they are then offered a place in the stalls which can be accessed by wheelchairs. The person who is accompanying the bearer of the disability may also buy a reduced ticket for the unreserved stone step sector and can enter the stalls, if seats are available. If not, the person will be seated in a nearby area.

For those who need to be accompanied or who need assistance or for any further information required about reserved seats inside the amphitheatre, please ask the ushers inside the Arena.

There are no physical/architectural barriers which prevent access to the stalls for bearers of a disability in a wheelchair.